Frequently asked questions

Find answers to the questions we’re asked most often. If you can’t find what you’re looking for, our team is happy to help.

Do I need to book an appointment?

Yes, we recommend phoning or emailing us beforehand so we can help you book the correct appointment.

Does it matter which practice I go to?

No, both of our practices offer the same high standard of services.

How do I book an audiology appointment?

Phone the friendly team at Hear In Rubery or Hear in Hagley on 01562 884 400 or visit the website https://www.lifestylehearingsolutions.co.uk/

How often should I have an eye test?

At least every 2 years, or your Optometrist will advise more frequently if you are a child, or your vision is likely to alter.

What are cataracts?

When the lens inside the eye becomes opaque. You feel as though you are looking through a mist, and your vision will be reduced. Fortunately the majority of operations for cataracts are now quite straightforward and often successful. Should you need a referral, our Optometrists will explain the procedure to you fully, and answer any questions you may have.

What is macular degeneration?

This is the most common reason for the loss of central vision as we age. The central retina (macular) degenerates, and there are different forms. some are treatable, others not. When diagnosed with macular degeneration, careful and regular monitoring by a professional is essential.

how does diabetes affect my eyes?

Diabetes can affect the eyes by damaging the blood vessels in the retina. If left untreated, this can lead to vision loss. This is why regular eye examinations are vital, especially for those diagnosed as diabetic.

We are proud to be part of the Association of British Dispensing Opticians

To find out more click here: ABDO

You are eligible for free NHS eye sight testing if you:

are under 16
are 16, 17 or 18 and in full-time education (this includes being taught full-time at a school, college, university or at home)
are 60 or over
are registered as partially sighted or blind
have been diagnosed with diabetes or glaucoma
are 40 or over and your mother, father, sibling or child has been diagnosed with glaucoma
have been advised by an eye doctor (ophthalmologist) that you’re at risk of glaucoma
are a prisoner on leave from prison
are eligible for an NHS complex lens voucher – your optician can advise you about your entitlement
are entitled to or named on a valid NHS certificate for full help with health costs (HC2)

You’re also entitled if you or your partner – including civil partner – receive, or you’re under the age of 20 and the dependant of someone receiving:

Income-based Jobseeker’s Allowance
Pension Credit Guarantee Credit
Universal Credit and meet the criteria

People named on an NHS certificate for partial help with health costs (HC3) may also get help with the cost of a private sight test.

Whether you’re new to contact lenses or have been wearing them for years, we’re here to help you find the right lenses for your lifestyle. We provide a range of daily and monthly contact lenses from leading manufacturers, with options to suit a variety of prescriptions and wearing needs.

To make looking after your eyes even easier, we also offer convenient monthly contact lens care plans. These include regular aftercare appointments, helping us ensure your lenses continue to fit comfortably and keep your eyes healthy, along with the convenience of spreading the cost.

If you’re interested in trying contact lenses or would like to find out more about our care plans, we’d be delighted to help. Pop in for a chat or book an appointment with our friendly team.

Whether you’re on the football pitch, skiing down the slopes, or enjoying a swim, clear vision can make all the difference. We offer a range of prescription sports, ski, swimming goggles, and diving masks to help you see clearly while doing the activities you love.

Our team will help you choose the right option for your sport, ensuring a comfortable fit and the best possible vision. Whether you’re buying for yourself or a child, we’ll take the time to find the perfect solution.

Pop in and chat with us about your needs – we’ll be happy to help you find eyewear that keeps up with your active lifestyle.

It’s the little things that help make wearing your glasses easier. We stock a range of handy accessories, including glasses cords, cleaning sprays, and microfibre cloths, to help keep your eyewear clean, protected, and comfortable to wear.

Whether you need a replacement accessory or you’re looking for a practical gift, pop into the practice and see what we have available. Our friendly team is always happy to help you find exactly what you need. Purchased your glasses from us and need a new case? Just pop in, our staff will supply a complimentary replacement!

At our practice, we’re always happy to take the time to talk through your symptoms and help you find the right solution.

We stock a carefully chosen range of quality Optician approved eye drops, eyelid wipes, sprays, and warm eye masks to help manage conditions such as dry eye and blepharitis. Whether your symptoms are occasional or ongoing, we’ll recommend products that are best suited to you and explain how to use them for the best results.

If you’re struggling with uncomfortable eyes, pop in and have a chat with our friendly team—we’re here to help you keep your eyes feeling comfortable and healthy, and all our staff are trained to give advice on dry eye care.